How do I choose the correct size?

See our Size Guide here

Shipping & Returns

What is the shipping cost?

FREE Worldwide Shipping | Code: FREESHIP

When will I receive my order?

Production Time
Our team works hard to create personalised items that are perfect for you. While most orders are dispatched within 5–10 business days, during busy times it may take a little longer. We appreciate your patience and promise that the wait will be worth it!

Shipping Time
Most orders arrive within 2–5 business days after dispatch.

What is your return policy?

Free & Easy 100-Day Returns
Experience our products risk-free with our 100-day money back guarantee. If you're not completely satisfied, please log into your account here and request a return within 100 days of receiving your order.

Where is my order?

Track your package here or follow the links from your shipping confirmation email.

Still can't find it? Please contact us. Once we have that information, we'll get back to you ASAP with more details on your package status.

Shopping & Payment

I forgot to add a discount code to my order!

Please contact us with your discount code. Once we have those details, we'll apply the discount code for you and refund the difference.

Please note, discount codes that are received after your order has been placed cannot be applied retrospectively.

Can I use multiple discount codes on my order?

Sorry, but only one discount code may be used per order.


When will I receive my monthly jewellery box?

You’ll be charged at the time of signing up for the monthly jewellery box and your order will ship within 5-10 business days. After your first order, you’ll be billed on the 1st of each month and receive your package around the 15th!

What if I change my mind?

You're in control! Easily pause or cancel any time before your next billing date. Simply log on to your dashboard here, or contact us, and we'll take care of everything for you!

Need more help?

Contact us here and our Customer Service Team will assist you promptly.