General

How do I choose the correct size?

See our Size Guide here

Shipping & Tracking

What is the shipping cost?

FREE Worldwide Shipping on orders over AU$70/ NZ$75/ GB£40/ US$50

Rates under this value will vary by location, and will display at checkout
When will I receive my order?

Production Time

Our team works hard to create personalised items that are perfect for you. While most orders are dispatched within 5–10 business days, during busy times it may take a little longer. We appreciate your patience and promise that the wait will be worth it!

Shipping Time

Most orders arrive within 2–5 business days after dispatch.
Where is my order?

Track your package here or follow the links from your shipping confirmation email.

Still can't find it? Please contact us. Once we have that information, we'll get back to you ASAP with more details on your package status.
Returns & exchanges

Free & Easy 100-Day Returns

If you’re not completely satisfied with your purchase, you can return new, unworn items within 100 days of delivery for exchange or store credit.

Please log into your account here to request a return.

Our full return policy can be found here.

Shopping & Payment

Can I use multiple discount codes on my order?

Sorry, but only one discount code may be used per order.
I forgot to add a discount code to my order!

Please contact us with your discount code. Once we have those details, we'll apply the discount code for you and refund the difference.

Please note, discount codes that are received after your order has been placed cannot be applied retrospectively.

Order Issues

Returns & exchanges

Free & Easy 100-Day Returns

If you’re not completely satisfied with your purchase, you can return new, unworn items within 100 days of delivery for exchange or store credit.

Please log into your account here to request a return.

Our full return policy can be found here.
How do I cancel my order?

Orders for personalised items are put into production immediately after submission. If you wish to cancel, please notify us within 12 hours of placing the order. Cancellations after 12 hours will qualify for an exchange or store credit.

Cancellations can only be processed if the item has not yet shipped. Once your cancellation request is received, it will be processed on the same day. To cancel your order, please contact our customer care team here.

Need more help?

Contact us here and our Customer Service Team will assist you promptly.